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  • FAQ

    FAQ

    Below are some of the questions we receive from customers. We try to answer as humble as possible.

    We are based in Bolton, UK. We also have offices in other parts of the world.
    Currently, there is no legal age requirement but for future proofing, we have decided to set the requirement to 18. We take it that you abide by this rule.
    Yes, you can order in bulk. You can send us an email through our Contact Us page, with the amount you want to order, and we will get back to you. You can order as much as you like.
    You are expected to make between 300-400% profit, minimum. This is why we cannot be beat in price and quality.
    We have changed how our shipping works. The cost of shipping is an absolute flat-rate of £5, £8 for Next Day Delivery and £10 for Saturday Delivery – for orders in the UK.

    Spend £30 or over on orders in the United Kingdom and receive free shipping!

    Europe shipping is a flat-rate of £20; 10 or more items in an order allows free shipping!

    Worldwide (everywhere else) shipping is a flat-rate of £40; 20 or more items in an order allows half-price shipping!

    At Bluestar, we have a 48 hour lease time and dispatch on working days only (Mon-Fri), excluding public holidays. Expect to receive your order between 1-5 working days after dispatch, for UK delivery. Most orders are received within 3-4 working days, with the standard delivery and free shipping methods.

    Our Next-Day Delivery method generally accounts for orders with less than 10 products, and the order must be made before 3:00 PM (GMT) on Monday to Thursday, for you to receive your order by the following day. For Fridays, Next-Day Delivery will reach you by the following Monday. Orders with 10 or more products, that request Next-Day, are not guaranteed to be delivered by the next day and thus may fall into our 48 hour lease-time due to the extended preparation of the order – this is not for definite, though. However, once prepared, the order will be shipped for next day delivery unless it was made on Friday – you will receive it on Monday, as mentioned above.

    Our Saturday Delivery method is for orders made on Friday, which are needed to be received by the next-day on Saturday. The price is higher due to it being a special delivery method. Once again, this method is for less than 10 products per order. The same constraints as our Next-Day Delivery method for 10 or more products apply to this method, too. However, it will be received on Tuesday instead due to the final preparations and shipping of the order on Monday.

    A ‘completed’ status order does not mean that the order is sent; it is to tell you that your order is ready to be dispatched within our 48-hour lease time – this rule applies to standard deliveries, generally.

    Nearly all orders are sent on recorded delivery, so they can be tracked. If a tracking ID is requested, it can take up to 24-hours for you to receive it.

    Please note: under different circumstances additional delays may apply. In such cases, the company can not be liable for any losses caused by the delay of the shipping process.

    All our range are supplied in pre-packaged 10 x 10ml bottles, or plastic Jerrycan containers of variable sizes (500ml, 1litre, 2.5 litre, 5 litre, 10 litre, 25 liter). They all come with labels and warnings. Note: Our 0mg prepackaged e-liquid do not come in a branded box. Yet, the bottles do come labeled.
    We have applied glue to most of our bulk e-liquid containers as a safety measure from spillage incidents. The glue is very easy to remove. Simply pierce the glue with a scissor and then peel off the rest. There is no need to hack-saw the cap off!
    On our bulk & wholesale website we do not supply single e-liquid. Please visit: http://bluestar-eliquid.com/, our retail website, to try out our products.
    We do have a product catalogue and it can be downloaded by clicking: here. The prices are all available on the website by clicking the specific links within the .PDF file.
    Contrary to popular belief, we have a huge unit where we safely mix and manufacture our liquids. We do not do so at our office address.
    Such problems affect 1%~ of our customers. If you are having these problems, please use another web browser to make your order to resolve the problem.
    We do not accept returns for subjective reasoning, as well as many common reasons, due to the nature of our products. I.e., reasons such as the description not matching the taste of the product – isn’t qualifiable. This is why we supply singles on our retail site for you to test. Yet, the likely case we accept returns are, for example, if the wrong order was sent. However, please email us and we can decide depending on the situation.

    If a refund or exchange was authorised, for an order that was not wrongly sent, all payments made to ship the products back to our return address will be covered by you. We do not reimburse returns in the form of payment. We may, however, supply you with a discount coupon upon your next order.

    As a customer on our website, you are responsible for knowing the laws of your land in relation to what goods can and cannot be imported by law. If your order is suspected as being classed as prohibited or dangerous by the border control/clearance office of your country when shipped out, any loss incurred if the goods are destroyed due to the examination failing, will not be compensated in anyway by Bluestar.
    We have a 0mg nicotine-free alternative. This must be selected on the specific product page before adding the item to the cart. Each e-liquid is available in either 0mg (nicotine-free), 12mg, 18mg or 24mg nicotine concentrate. Click here to see the effects of nicotine.
    All e-liquids are mixed at 50/50 PG/VG, unless stated otherwise, and are FDA approved.
    None of our products contain any sort of oils. All ingredients are mixed from pure ingredients that are PG/VG compatible.
    We use food-grade approved artificial colouring in liquid form, to make our e-liquid stand out from the rest. (None-oil and tasteless). They are completely safe.
    Our alcohol branded e-liquid does not contain any trace of ethanol and is completely safe for vaping. It is only a flavour.
    Cannabis e-liquid is legal as it’s only flavour. Real cannabis is not used as that would be against the law. The images are there to only gave you a rough idea.
    All our products are completely safe for consumption in respect to any lifestyle choice, race or religion. We do not use any illegal ingredients or animal products. We can supply you proof of this if needed.
    We are e-liquid manufacturers; thus, we cut out a lot of the cost, and since we have such a huge supply of ingredients and e-liquid stock, we can sell bulk at lower than wholesale prices. It would cost a lot more to order from China, as most of our competitors do, and the quality wouldn’t even come close.
    They are absolutely fantastic! We have shipped thousands worldwide and have had many happy customers. Many of the premium e-liquid brands in the UK use our liquid with their branding.

     

    For any other information, please see our Terms of Service page.